Policies

Returns

We strive for 100% customer satisfaction. If for any reason, you are not satisfied with your purchase, please contact us at info@raisingchaosboutique.com. 

We will gladly accept any return/exchange of unused, non-sale, non-pre-ordered items with tags still attached (if applicable), purchased within the last 30 days.

In cases where items have clearly been worn, washed, or are in otherwise used condition, they will not be eligible for return.

In effort to keep our items at a low and affordable cost, we do not provide prepaid return labels. The customer will have to pay shipping fees for any returns. In an event that the customer is making an exchange, we will ship the new items back at our expense. 

 

SALE/CLEARANCE/PRE-ORDER items are not eligible for return.

Customer service is very important to us. In order to keep our items at a low and affordable cost, please be aware that in the rare occurrence where we feel our policy is being abused, our returns department reserves the right to refuse any returns in the excess of once monthly, and/or charge a restocking fee for these items. All exchanges with the exception of sizing concerns will be exchanged for the same size that was originally purchased.

 

Bogo Returns

Items purchased during a BOGO sale are viewed as pairs, one being the purchased item and the other being the free or discounted item. They cannot be returned individually. 

If both items from a BOGO sale are returned at the same time, the full amount of the purchase can be refunded in the form of an in-store credit or refund back to the original form of payment.

The purchased or free items from a BOGO sale are eligible individually for exchange for a different size or color variant of the same style.

 

Return Window

Customers have 30 days after purchasing an item to start the return process. After that time, the window will be expired and items will be marked as unreturnable.

 

Sale Items

Sale/Clearance items are not eligible for return. They can be exchanged or returned for store credit.

Customer Appreciation Sales are not to be purchased for the intent to resell. If we find that you are doing this, we have the right to refuse orders from you and remove you from our VIP Facebook Group.

 

Damaged Items

Please provide your contact information, order number, and photos of damaged items to info@raisingchaosboutique.org for our Quality Control Team to take care of right away!

 

Received Wrong Item

Please check your order confirmation to ensure that the item you received is different from the item you purchased. Then send us an email at info@raisingchaosboutique.com including your contact information, order number, and item you are missing. Please include a photo of the wrong item showing the size tag and a picture of your paper invoice as well. We will take care of this right away for you!

 

Return Labels

In effort to keep our items at a low and affordable cost, we do not provide prepaid return labels. The customer will have to pay shipping fees for any returns. In an event that the customer is making an exchange, we will ship the new items back at our expense.

 

Shipping

All US domestic orders ship via USPS (with options of Retail Ground, Priority, and Express) on average within 3-5 business days of the order placement date. Exceptions are holidays and major regional market weeks, in which case these events may lead to a slightly longer processing time. To maintain our low pricing structure, we are unable to offer free shipping at this time. If your order contains Pre-Ordered items that we receive at different times, your order will be fulfilled when all items within your order have arrived. Raising Chaos Boutique will not be held responsible for lost shipments. Should this occur, please file a claim with the specific carrier associated with the order's tracking number.